This is a late post on this topic but I was recently reminded of the hassle I had trying to get this to work so figured I’d put this here for anyone else who may have a similar issue.
Some time ago I installed Windows 7 on my Dell Latitude XT (which had originally shipped with Vista), and found that getting the UPEK fingerprint reader to work with the Wave Embassy Suite to provide fingerprint enrollment was a right pain. Even though the fingerprint reader showed up as installed and functioning ok in device manager the Wave software refused to detect it when trying to enroll fingerprints for pre-boot authentication. I managed to get it working but had to do this again recently (due to a hard drive replacement) and remembered how it wasn’t a straightforward process until you figure out why it doesn’t work -at which point getting it to work is trivial.
The crux of the problem is that there are two separate drivers available for the UPEK fingerprint reader. One is what they call the common driver package, and the other is the Windows Biometric Framework package. Driver downloads are linked from this page.
It turns out that the driver installed by default is the WBF driver, which doesn’t support enrollment, multi-factor auth etc (this page talks about the differences). So the answer to the problem is now easy- download and install the right driver for your system and magically the Wave Suite will recognise the fingerprint reader and allow you to enroll your fingerprints.
Click here for the direct link to the driver package zip file.
As an aside – using this driver instead of the WBF one will only solve the specific problem that I experienced so don’t expect it to magically pay off your mortgage!